Negative Feedback recieved from buyer

petunia1986 — Wed, 25 Nov 2020 10:40:21 GMT

I have a made a very good offer to a customer, they accepted the offer and then said they will pay me in a weeks time (they never asked if they could they just let me know that, that is what’s going to happen). A week later the buyer contacts me and says they now don’t want the item and if i could cancel the order for them. I refused to cancel the order as Ebay will automatically cancel the order once they see the item hasn’t been paid for and then the buyer will have it saved on their account as a “unpaid item” which shows any future sellers they come into contact with that this buyer doesn’t pay for their items. The buyer then left me a negative feedback, which i requested to be removed however ebay declined the request. I still want the feedback to be removed as it isn’t fair.

Re: Negative Feedback recieved from buyer

red_magpie — Wed, 25 Nov 2020 10:52:19 GMT

Ebay will automatically cancel the order once they see the item hasn’t been paid for

EBay won't just "see that it hasn't been paid for". You need to open an unpaid item case. You can open it any time between 2 and 32 days after the listing ends, and close it after four days if they haven't paid. For details, see: http://pages.ebay.co.uk/help/sell/unpaid-items.html

Your final value fee (but no other fees) will then be credited back to your account and you can safely relist the item, or make a second chance offer. The buyer will receive an unpaid item strike from eBay. This will stay on their account for a year, and if they receive a second most sellers will block them from bidding.

When the case is closed, eBay should automatically remove the feedback. If they don't, you can phone customer support.

Always add non-payers to your blocked bidders list, see: https://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

If you also wish to block them from sending them messages, you will also need to edit your buyer preferences, see: https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

p.s. do please include dimensions when listing items. Putting an unknown coin next to them for comparison is so frustrating for buyers in other countries.

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Negative Feedback recieved from buyer

Re: Negative Feedback recieved from buyer