https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/ebay-shutl-delivery-service/qaa-p/6799620#M1185214 <P>It is Packlink</P> <P>To claim for lost item</P> <P><A href="https://support-ebay.packlink.com/hc/en-gb/articles/209085085-Compensation-process-in-case-your-parcel-is-damaged-or-lost" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/209085085-Compensation-process-in-case-your-parcel-is-damaged-or-lost</A></P> <P>&nbsp;</P> <P>The buyer opens a dispute and you have to refund if the tracking does not show Delivered</P> Sat, 21 Nov 2020 16:54:37 GMT redwick1 2020-11-21T16:54:37Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/ebay-shutl-delivery-service/qaq-p/6799616 <P>Hi.&nbsp; I posted an item recently and the buyer says they have not received it.&nbsp; This was sent via ebay's delivery service shutl/Royal Mail.&nbsp; It is not showing as being delivered on ebay.&nbsp; Does anyone know what the procedure is regarding this?&nbsp; Thanks</P> Sat, 21 Nov 2020 16:46:18 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/ebay-shutl-delivery-service/qaq-p/6799616 poppy2912 2020-11-21T16:46:18Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/ebay-shutl-delivery-service/qaa-p/6799620#M1185214 <P>It is Packlink</P> <P>To claim for lost item</P> <P><A href="https://support-ebay.packlink.com/hc/en-gb/articles/209085085-Compensation-process-in-case-your-parcel-is-damaged-or-lost" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/209085085-Compensation-process-in-case-your-parcel-is-damaged-or-lost</A></P> <P>&nbsp;</P> <P>The buyer opens a dispute and you have to refund if the tracking does not show Delivered</P> Sat, 21 Nov 2020 16:54:37 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/ebay-shutl-delivery-service/qaa-p/6799620#M1185214 redwick1 2020-11-21T16:54:37Z