Question Re: i need to speak to an ebay customer adviser in Member To Member Support DO NOT DELETE

i need to speak to an ebay customer adviser

shirleypig27 — Thu, 19 Nov 2020 17:46:22 GMT

How do i get to speak to an ebay customer adviser, i have tried the phone numbers that are online, both only have a recorded message.. I have a dispute with a seller, & the answer to my questions are not there in the help section of ebay.. i need to speak to someone at ebay.. help!!

Re: i need to speak to an ebay customer adviser

pixiesen2012 — Thu, 19 Nov 2020 17:54:40 GMT

what dispute are you having?

have you opened a case in the Resolution Centre?

Re: i need to speak to an ebay customer adviser

shirleypig27 — Thu, 19 Nov 2020 19:53:40 GMT

Hi, thank you for your reply.. no I haven’t opened a case in the resolution centre,i just wanted to speak to someone.. Basically i was 1 day late returning an item,due to having to isolate for 2wks because of covid,i messaged the seller to say what had happened as soon as i was well enough,& that i would post 1st class recorded the following day to speed things up, which i did,i also apologised profusely.. but the same day he had contacted ebay & they closed the return saying I can’t get a refund,i explained to him i had been ill & that was the 1st chance i had to message him.. I have 100% positive feedback & was a seller for years too,& sometimes u just have to use common sense & your disgression,I’ve found this seller unreasonable & hes trying to bully me,putting words in my mouth & basically saying i’m a liar.. The item is poor quality & doesn’t fit right,& i just want a refund,he has them back,& at my expense,i sent it only 1 day late due to unavoidable circumstances atm.. How do i resolve this,no-one seems to be available on the phone.
Thankyou for your help.

Sent from my iPhone

Re: i need to speak to an ebay customer adviser

pixiesen2012 — Fri, 20 Nov 2020 07:19:51 GMT

nothing you can do,

you should have opened a not as described case and sent it back using the prepaid label provided by ebay within the given timescale,

as you didn't do this, you don't get a refund, getting ebay on the phone won't change this outcome

Re: i need to speak to an ebay customer adviser

shirleypig27 — Fri, 20 Nov 2020 12:53:17 GMT

Ok thanx for the info 😊.. i will still try tho, as it was unavoidable circumstances & should have been understood more under current circumstances imo, also i did say they didn’t fit correctly & were very uncomfortable on the interior, poorly made, when i requested the return.. Tbh as a previous seller myself i was just trying to be nice & reasonable by requesting a return & not opening a case.. won’t make that mistake again lol.. I will try paypal money back guarantee if i have no success with Ebay, as i dont have the item or the refund atm.
Many thanks.

Sent from my iPhone