Question Re: Buyer has 30day returns policy in Member To Member Support DO NOT DELETE

Buyer has 30day returns policy

anper-8858 — Sun, 15 Nov 2020 12:49:36 GMT

Purchased a brand new pair of Trespass Wellington boots - after 2months they are falling apart. Buyer is refusing a refund

Re: Buyer has 30day returns policy

*guinevere* — Sun, 15 Nov 2020 19:01:23 GMT

I assume you mean 'Seller is refusing a refund'.

The ebay MBG covers you for 30 days from receipt of the goods. You have longer with a Paypal case but they will only cover items that were received faulty.

If you bought from a business seller in the UK they have a duty to ensure goods are fit for purpose, and if not they should replace or refund. The trouble is getting them to fulfill their duty on ebay, as ebay won't get involved in warranties.

Try Citizens Advice Bureau online to see how to go about getting your money back the legal way.

Re: Buyer has 30day returns policy

red_magpie — Sun, 15 Nov 2020 17:12:25 GMT

When buying on eBay it's important to understand that eBay's money back guarantee only lasts for 30 days. After that, eBay won't assist you, whatever happens. Paypal's buyer protection policy lasts longer, for 180 days, but only covers non-delivery or the condition of items on receipt, not faults that occur in use. Neither will get involved in warranties.

Any responsibility now rests with the seller. If they're a UK business seller you should, in theory, have the same statutory consumer rights as if you bought it from a shop.

In practice, having consumer rights means nothing unless you can enforce them, which is often difficult or impossible against distant eBay sellers. Even manufacturers' warranties are liable to be invalid for items bought here.

If no success with the seller, you can consult trading standards or citizens advice or, if worthwhile, consider using the small claims court or the Courts and Tribunals internet based money claim service, see: https://www.moneyclaim.gov.uk/web/mcol/welcome.

It the seller is a private seller, or abroad, there's nothing you can do.

Good luck, but buying from distant, unknown sellers on eBay is risky. EBay isn't like the shops.