Question Re: Missing payment in Member To Member Support DO NOT DELETE

Missing payment

bizzywella — Sat, 14 Nov 2020 10:41:04 GMT

I sold an item that is showing as paid , however there isnt a payment showing in my paypal. Its not on hold, it simply isnt there. I have contacted the buyer but they havent responded. What can I do? Im meant to be posting the item but as far as im concerned I haven't been paid for the item.

Re: Missing payment

pixiesen2012 — Sat, 14 Nov 2020 10:46:03 GMT

when you sell the money goes to the email address that auto filled the payment field when you created the listing,

if you use a different email address for paypal you have to change it when creating the listing

click on 'sell similar' to see what email address is in the payment field

then if it is an email account you can still use, log into your paypal account and add it to your profile,

you will need to confirm the email address and the money will appear

if it is an address you can no longer access you need to apologise to the buyers and ask them to cancel the payment through their paypal account

then you can send them an invoice from your paypal account

Re: Missing payment

61stephenuk — Sat, 14 Nov 2020 12:45:53 GMT

You have been transferred to eBay Managed Payments,your payments now go to ebay(Paypal are no longer involved) who then pay them to your bank account,you should receive an email from eBay after the sale stating payment received then couple of days later payment processed and it should be in your account.

You can choose to have your payments paid daily or weekly.

https://sellercentre.ebay.co.uk/news/september-2020-index/managed-payments