Question Re: Buyer asking for details in Member To Member Support DO NOT DELETE

Buyer asking for details

francis1971dog — Sat, 07 Nov 2020 12:34:22 GMT

I have a buyer with zero feedback that has paid for an item but is asking for other details like my name, email, address, phone number. The item is collection only so I can understand they need the address which I have given them, but the buyer is making me suspicious.

Their address is a shipping unit/business address and they are also asking if they can use the pictures of the item to resell it.

Should I cancel the transaction and refund the buyer?

Re: Buyer asking for details

arkwebus — Sat, 07 Nov 2020 13:03:38 GMT

Name and addess and a phone number will be enough. Better to have paid in cash when they pick up.

They can do what they like if they wish to resell but should use their own photos

They will [under the new rules] need to request cancellation [Announcements June 2020] or you will get no fee credit.

@francis1971dog

Re: Buyer asking for details

redwick1 — Sat, 07 Nov 2020 13:05:58 GMT

You dont need to give any more than the address to collect from and possibly a contact number.

It is up to you about the contact number but I usually give it in case they get lost and cant find me.

What they do with the item after they collect is up to them and up to you if you allow them to use your photos

Surprised they asked especially before they have even collected the item.

Dont cancel as you may be left with the fees and the buyer could leave bad feedback

Wait and see id they collect and what happens next

Re: Buyer asking for details

francis1971dog — Sat, 07 Nov 2020 13:25:42 GMT

Thanks for the reply.

I’ll see what happens next.

Re: Buyer asking for details

redwick1 — Sat, 07 Nov 2020 13:32:18 GMT

If they collect and every thing goes smoothly then all well and good.

Was it the item on 1 Nov. There should have been some attempt at setting a collection date by now not questions.
Collection items should really be cash on collection and you can put that on your listing
If you do have to refund eventually then you will still pay the paypal fees.

Re: Buyer asking for details

francis1971dog — Sat, 07 Nov 2020 15:11:43 GMT

Yes, that’s the item.
It took him a few days to pay and his reply to a collection date was “I’ll send my boys for it, they will call you”. I told him I need a bit of notice of when they are coming.
I’m giving him the benefit of the doubt because I’m assuming he’s new (no feedback) and his English isn’t very good either.

Thanks again for the replies.

Re: Buyer asking for details

john1297576 — Sat, 07 Nov 2020 15:24:35 GMT

Collection items should be collected in person and paid in cash.

Your risk here is that seller will collect, then claim not received and and you have to refund in full.

Asking too many questions after buying always seems to be a bit suspicious. You will have an unknown person come to collect, they could later claim it was not them, the buyer, and you don't have a leg to stand on.

This is one of the reasons for the new system being used by ebay, but it only works if both buyer and seller are using the Ebay app. A code is sent to the buyer's phone and on collection shown to the seller who scans the code onto his phone, to prove collection hastaken place.

It would pay to take a picture of buyer collecting the item and also take a note of car registration.

Re: Buyer asking for details

francis1971dog — Sat, 07 Nov 2020 16:16:53 GMT

Thanks. I’ve already said to him I’ll need the person collecting to sign a receipt to say they have collected the item on his behalf. It does state on the ebay website you can do this when an item is being collected. Not as good as scanning the code I know but I don’t have that option.

Re: Buyer asking for details

francis1971dog — Sun, 08 Nov 2020 09:28:16 GMT

I’ve had a few more messages this morning. The buyer says he can’t collect the item due to the current movement order (Covid) but has sent me some DHL labels to print off and stick on the bicycle.
I don’t own a printer or have access to one and the item does say collection in person.

Re: Buyer asking for details

redwick1 — Sun, 08 Nov 2020 09:57:34 GMT

I would just repeat it is a collection only item
You dont have to post it
You would have to pack it as a courier would not just accept an item with labels

Ask them if they wish to cancel the transaction and for them to send a cancellation request if they do.

Dont cancel without them requesting just wait.
https://www.ebay.co.uk/help/buying/cancelling-order/cancel-order?id=4004

I cant find the information but you used to be able to cancel a transaction as Buyer requests a service I dont offer.

Be careful

In all of this whichever way you go the buyer could leave feedback