https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-wants-refund/qaa-p/6777609#M1175803 <P>Tell them to use the Ebay Money Back Guarantee if within 30 days and Return through there. You get the Item back and your Ebay Final Value Fees will be Credited back to your Seller Account.</P> <P>&nbsp;</P> <P>If they are outside 30 days from Delivery you can tell them so.</P> Tue, 27 Oct 2020 06:31:32 GMT ruby*tuesday 2020-10-27T06:31:32Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-wants-refund/qaq-p/6777596 The buyer has contacted me and wants a full refund but I am not sure what to do Tue, 27 Oct 2020 05:05:32 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-wants-refund/qaq-p/6777596 sara_zain2_0 2020-10-27T05:05:32Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-wants-refund/qaa-p/6777609#M1175803 <P>Tell them to use the Ebay Money Back Guarantee if within 30 days and Return through there. You get the Item back and your Ebay Final Value Fees will be Credited back to your Seller Account.</P> <P>&nbsp;</P> <P>If they are outside 30 days from Delivery you can tell them so.</P> Tue, 27 Oct 2020 06:31:32 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-wants-refund/qaa-p/6777609#M1175803 ruby*tuesday 2020-10-27T06:31:32Z