Question Re: no item received in Member To Member Support DO NOT DELETE

no item received

chazzers1 — Sun, 27 Sep 2020 08:39:01 GMT

i ordered nail polish in may.. iv contacted seller keeps fobbing me off.. i cant open a ebay step in keeps saying technical fault.. help

Re: no item received

**peaseblossom** — Sun, 27 Sep 2020 08:43:43 GMT

It's too late for eBay but you can open a case with Paypal. Log into your Paypal account and click on Contact Us (at bottom of page) > Resolution Centre (near bottom of next page) > Report a Problem > select the payment in question > continue > I didn't receive an item I purchased > Submit. Escalate after 2 days and within 20 days.

Re: no item received

red_magpie — Sun, 27 Sep 2020 08:45:11 GMT

Why did you leave it so long? EBay's time limit to claim a refund is just 30 days! Surely 15 years as a member is long enough to have learned the rules?

You can still file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-advertised-faq1344