Question Re: Closing a case in Member To Member Support DO NOT DELETE

Closing a case

cjwiggett1 — Wed, 16 Sep 2020 17:21:05 GMT

An item I sold never arrived (lost in Royal Mail system) e-bay refunded the buyer from my pay-pal account but they have not closed the case - it is still showing as open - any one know how I should resolve this please?

Re: Closing a case

**peaseblossom** — Wed, 16 Sep 2020 18:16:42 GMT

Ask the buyer to close it or contact live chat at the very bottom of this:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

Re: Closing a case

john1297576 — Wed, 16 Sep 2020 18:26:34 GMT

Why did Ebay refund, you should have dealt with it then you get the selling fee refunded. If Ebay get involved then you still pay the fee.

Can't understand if refunded correctly that the case is still open, but only the buyer can cancel the case through the resolution centre.

If nothing is done then it will eventually run out of time.

It might pay to not contact the buyer, depending on the circumstances, if no feedback has been left the buyer might suddenly remember to leave some.