Question Re: Unable to contact ebay to step in in Member To Member Support DO NOT DELETE

Unable to contact ebay to step in

dbigboy6 — Wed, 16 Sep 2020 10:42:16 GMT

I am having trouble with asking ebay to step in after I have requested a refund for an item that is not what it was supposed to be!, I have opened a case and had no contact from the seller, there are not further actions on the order history to contact ebay keeps going around and around with this. anybody had this done to them?

Thanks in advance for any help

David

Re: Unable to contact ebay to step in

papso22 — Wed, 16 Sep 2020 11:55:24 GMT

Did you open the case within 30 days from expected delivery and have you waited at least 8 days (or 3 working days) before trying to escalate?

Re: Unable to contact ebay to step in

dbigboy6 — Wed, 16 Sep 2020 12:14:29 GMT

hi, yes well within the 30 days, been 5 working days, all you can get is show the order details if you click on show additional actions click on return/contact seller comes up with return already exsists and that it no other details nowhere can you escalate the case,

Re: Unable to contact ebay to step in

fargvs — Wed, 16 Sep 2020 14:43:53 GMT

The option to escalate will appear on 9th.day onwards from case opening.