Question Re: Unfair Negative Feedback in Member To Member Support DO NOT DELETE

Unfair Negative Feedback

doyley38 — Wed, 16 Sep 2020 10:23:16 GMT

I have received negative feedback for simply asking a buyer to leave feedback for a purchase or to let me know they have received their item. I tend to send a polite reminder once a week (it is a very polite reminder) for a few weeks then let it go. This buyers negative feedback is quite scathing - it says I have pestered and harassed them constantly and will give propsective buyers the wrong impression of my selling performance. Is there anyway I can get it removed other than pleading witht he buyer?

Re: Unfair Negative Feedback

plpmr — Wed, 16 Sep 2020 10:32:08 GMT

not for the first time a seller has discovered the dangers of chasing feedback - never chase it as it's voluntary and you might [did] get the type you do not want.

Re: Unfair Negative Feedback

1956glyn — Wed, 16 Sep 2020 10:35:21 GMT

doyley38 just to add....there is no need for you to send reminders for anyone to leave feedback as Ebay do this automatically

Re: Unfair Negative Feedback

doyley38 — Wed, 16 Sep 2020 10:35:29 GMT

As I have now discovered! That doesn't answer my question though! 🙂

Re: Unfair Negative Feedback

doyley38 — Wed, 16 Sep 2020 10:37:31 GMT

Thanks 1956glyn, I didn't know that. 🙂

Re: Unfair Negative Feedback

1956glyn — Wed, 16 Sep 2020 10:39:06 GMT

Ok.......you can try apologising to the Buyer for making them feel harassed and see if they will allow you to send them a Feedback revision request OR contact Ebay CS and explain the situation and see if they will remove it. I do not know if they will to be honest. Scroll down to the bottom of this link and try and get live chat. https://ocsnext.ebay.co.uk/ocs/cusr?query=1455