Question Re: Strange code in customers address in Member To Member Support DO NOT DELETE

Strange code in customers address

phillips5614 — Mon, 14 Sep 2020 19:47:01 GMT

Hi all

Has anyone else had a strange code appear in their customers address?

I have had two recent customers for which I have printed the usual packing slip to post and noticed that just under the street part of the address it has an 11 digit code?

EG: ebayq4*****.

It certainly doesn't appear to be part of the address and the customers don't know it's there until I tell them.

Another glitch?

Karen

It's appearing on my packing slips. I don't use RM pre paid postage systems, I use stamps. If it is for tracking purposes then why stick it in the middle of the address. It must also be a recent addition as I only noticed it over the last few days and got no notification that they had changed anything!

Re: Strange code in customers address

papso22 — Mon, 14 Sep 2020 19:38:32 GMT

It appears on all labels generated for RM postage. It's meant to supplement tracking.

Re: Strange code in customers address

pixiesen2012 — Mon, 14 Sep 2020 19:48:27 GMT

if you use stamps you have to remove the code manually

Re: Strange code in customers address

phillips5614 — Mon, 14 Sep 2020 19:54:35 GMT

I've just tried that pixiesen2012. I edited the packing slip and deleted the code.
But then when I pressed to "print the packing slip" it came back on the print preview and it won't go away!

Re: Strange code in customers address

redwick1 — Mon, 14 Sep 2020 20:04:34 GMT

Do you take the address from ebay.

I just wondered if it only appeared on there

I always use the paypal address and dont buy ebay postage and up to now it has not appeared on my addresses

https://community.ebay.co.uk/t5/Announcements/Royal-Mail-tracking-and-delivery-events-on-eBay-from-1st-Sep/ba-p/6727290

Re: Strange code in customers address

phillips5614 — Mon, 14 Sep 2020 20:08:28 GMT

Thanks redwick1. I do currently only print my docs from ebay. The code also starts with "ebay" before the other digits so I assume it is only on ebay. Perhaps I should look at doing it your way as it may be more reliable.
I just get frustrated when they make changes without telling us and the don't give you the option not to use them!

Re: Strange code in customers address

redwick1 — Mon, 14 Sep 2020 20:14:50 GMT

I always send to the paypal address and most on here would advise members to do that.