Question Re: Return in Member To Member Support DO NOT DELETE

Return

ellaws01 — Sat, 12 Sep 2020 10:34:49 GMT

I am returning an item. Went through the process, printed off label attached to the parcel posted parcel 8th of this month

There was no where for me to put the return tracking info.

Had a message to say I had been refunded, yesterday.

Today parcel has been returned to me as according to Royal Mail, there is no such address.

I have messaged seller, but not expecting reply as I haven't had any communication from them.

What do I do now?

Re: Return

tressygirl — Sat, 12 Sep 2020 10:37:50 GMT

When you use a return label from a seller, then when it is scanned at the Post Office the tracking number is automatically registered into any case you opened.

If the item has now been returned to you, you just have to wait, as you have messaged the seller, to get back to you , then they can re invoice you, or pay again for another label to have it posted back to them again.

Re: Return

ellaws01 — Sun, 13 Sep 2020 10:05:18 GMT

Thank you.