https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Sending-wrong-item-without-telling-me/qaa-p/6740606#M1158715 <P>No, don't stop the payment, that would cause a lot of problems. You will have to wait until it arrives now, and if it isn't as described you can open a case under eBay's money back guarantee, through the resolution centre.<BR /><BR />Quite a few of the rules and time limits have changed recently, so I won't attempt to provide a summary - you can read the full terms and conditions here: <A href="http://pages.ebay.co.uk/help/policies/money-back-guarantee.html" target="_blank" rel="noopener">http://pages.ebay.co.uk/help/policies/money-back-guarantee.html</A></P> <P>&nbsp;</P> <P>If the seller wants the original item to be returned eBay will require them to send you a prepaid postal label.<BR /><BR />Follow the instructions carefully and, if necessary, escalate the case for eBay to step in. Don't agree to close it until the matter is resolved.</P> Sat, 12 Sep 2020 21:56:34 GMT red_magpie 2020-09-12T21:56:34Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Sending-wrong-item-without-telling-me/qaq-p/6740601 Should I stop the payment for an item I ordered as they have decided to send me a different version but it will not fit my car Sat, 12 Sep 2020 21:52:20 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Sending-wrong-item-without-telling-me/qaq-p/6740601 gw9_22 2020-09-12T21:52:20Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Sending-wrong-item-without-telling-me/qaa-p/6740606#M1158715 <P>No, don't stop the payment, that would cause a lot of problems. You will have to wait until it arrives now, and if it isn't as described you can open a case under eBay's money back guarantee, through the resolution centre.<BR /><BR />Quite a few of the rules and time limits have changed recently, so I won't attempt to provide a summary - you can read the full terms and conditions here: <A href="http://pages.ebay.co.uk/help/policies/money-back-guarantee.html" target="_blank" rel="noopener">http://pages.ebay.co.uk/help/policies/money-back-guarantee.html</A></P> <P>&nbsp;</P> <P>If the seller wants the original item to be returned eBay will require them to send you a prepaid postal label.<BR /><BR />Follow the instructions carefully and, if necessary, escalate the case for eBay to step in. Don't agree to close it until the matter is resolved.</P> Sat, 12 Sep 2020 21:56:34 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Sending-wrong-item-without-telling-me/qaa-p/6740606#M1158715 red_magpie 2020-09-12T21:56:34Z