Question Re: Refunds in Member To Member Support DO NOT DELETE

Refunds

veritysattic — Mon, 07 Sep 2020 17:55:01 GMT

Hi, I had to cancel an order and refunded the buyer, EBay stated they cannot proceed until I refund the buyer which I did on 26th of August. I have contacted the buyer regarding this situation but no replies. I am hoping I am not left with a mark against my page. Any advice please?

Re: Refunds

john1297576 — Mon, 07 Sep 2020 18:10:40 GMT

Refunds have to be made through a Case of some sort. Just sending money back is not recognised as a refund, so if buyer has opened a Not Received Case ebay still expect you to refund,and if buyer escalates they will refund again.

So not only have you got this problem,you have a defect for refunding incorrectly and will still have to pay the selling fee.

You need to get the buyer to close whatever case he has opened by going to the Resolution Centre. That will at least get ebay off your back.

Re: Refunds

veritysattic — Mon, 28 Sep 2020 10:59:33 GMT

thank you, this has been helpful.