https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/didn-t-receive-an-item/qaa-p/4337653#M11526 <P>This is a common trick used &nbsp;by sellers in the far east. They aim to run you out of time for an ebay dispute and also make sure you run out of time for leaving feedback.</P> <P>&nbsp;</P> <P>Log into your paypal account and use the &nbsp;resolution process over there. Just make sure you ignore any references to the fact it was an ebay &nbsp;purchase. Make sure you continue with the paypal one. For an item not received you c an escalate to a claim immediately, but must do &nbsp;so within 20 days of opening the case. paypal ususally take &nbsp;a week to decide a case.</P> Sat, 25 Jul 2015 19:32:44 GMT julie19090_0 2015-07-25T19:32:44Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/didn-t-receive-an-item/qaq-p/4337646 <P>I ordered an item back in April and didn't arrive,so i contacted the seller so they said they would send me another one. and that didn't arrive, that was due 2 weeks ago.</P><P>they have said that they have tried to refund me,but paypal/ebay won't allow them, As it is coming from Hongkong it will take another 30-35 working days. I have a feeling because the 60 days resolution claim is over i am stuck and will not get my money back. I have tried to find a solution on ebay but can't find one.Can anyone help</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Mr M kirk</P> Sat, 25 Jul 2015 19:28:09 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/didn-t-receive-an-item/qaq-p/4337646 1534_kirk 2015-07-25T19:28:09Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/didn-t-receive-an-item/qaa-p/4337649#M11524 <P>If you haven't used eBay's resolution centre, log into Paypal and use theirs instead.&nbsp; You have 180 days from the payment date to do this.&nbsp; Open a non-receipt case and make sure that you escalate it to Paypal within the maximum of 20 days, timed to the second that you open the case.&nbsp;</P> <P>&nbsp;</P> <P>Do not allow the seller to talk you into closing the case, stick with it until you get your full refund.</P> <P>&nbsp;</P> <P>If the item arrives after you've been refunded then you will be able to repay the seller via your Paypal account.</P> Sat, 25 Jul 2015 19:31:26 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/didn-t-receive-an-item/qaa-p/4337649#M11524 norseway53 2015-07-25T19:31:26Z