Seller cancelled item.

matts3630 — Thu, 03 Sep 2020 10:05:45 GMT

Hi all,

I listed an iphone last night, within minutes of listing someone had purchased using buy it now. However almost instantly they messaged asking me to cancel the purchase.

I tried cancelling but kept getting a message saying that i couldn't cancel quite yet and needed to wait a few minutes (i was doing this through the ebay app).

I then contacted the buyer to see if they could cancel from their end, but they said they were unable to.

I refunded the paypal payment and they then said they had cancelled from their end. The item is still currently showing as sold and awaiting payment. I have again tried cancelling through the app but still get the same message as before. When i try cancelling through the website is says that they item has already been succesfully cancelled and 'For more information, select View cancel details'. however when i click on vire cancel details it says 'This listing has been removed, or this item is not available;. however it is still showing in my sold items.

I have relisted the phone but still have the charges for the original listing and sale. Does anyone know what i can do?

Thanks

Matt

Re: Seller cancelled item.

profgaz — Thu, 03 Sep 2020 11:18:14 GMT

the app is quite useless

you needed to cancel via eBay, not refund directly from paypal

Now you'll need to wait until it lets you cancel on eBay

Re: Seller cancelled item.

matts3630 — Thu, 03 Sep 2020 13:24:45 GMT

Ah ok, no problem.. thank you very much for your help!!

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Seller cancelled item.

Re: Seller cancelled item.

Re: Seller cancelled item.