Question Re: Feedback removal in Member To Member Support DO NOT DELETE

Feedback removal

princessfarm — Mon, 31 Aug 2020 08:49:57 GMT

A buyer left me negative feedback by mistake. She emailed me to explain that it was meant for a different seller! I completed a feedback review request which the buyer completed. The negative feedback has not been removed by ebay! What do I do next? Any ideas please!

Re: Feedback removal

pixiesen2012 — Mon, 31 Aug 2020 08:52:40 GMT

sorry, but when you send a feedback revision request the buyer has to change the feedback,

that is what it is for,

so the buyer did something wrong their end

Re: Feedback removal

**peaseblossom** — Mon, 31 Aug 2020 08:55:26 GMT

It should have been removed so contact ebay direct about it. Go to the very bottom of this for live chat and phone options:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

Re: Feedback removal

princessfarm — Mon, 31 Aug 2020 09:00:00 GMT

Thank you. I’ll try what you suggest 👍🏻