Question Re: Sold items still showing as active in Member To Member Support DO NOT DELETE

Sold items still showing as active

7604helen — Sun, 30 Aug 2020 11:49:15 GMT

My listed items that have been sold show as both active and sold. Any ideas how I deal with this ... I’ve called and spoken to eBay 3 times now and they’ve failed to take action.

The only way I can remove them from active is to end the listing

Re: Sold items still showing as active

pixiesen2012 — Sun, 30 Aug 2020 11:51:31 GMT

sounds like you have the out of stock option turned on,

there is nothing ebay CS can do about that

you have to turn it off yourself

go to:-

my ebay >>> account tab >>> site preferences

you may have to use the full site, not the app

Re: Sold items still showing as active

7604helen — Sun, 30 Aug 2020 12:11:53 GMT

Thanks for that... it’s been bugging me for some time so your help is much appreciated