Mobile Phone rip off

ninja12r — Sun, 16 Aug 2020 16:28:02 GMT

Hi everyone, I purchased what was suppoed to be a brand new, boxed, sealed Samsung S7 Edge phone, all good when it arrived and did in fact look brand new, all sealed etc.

after 6 months the rear cover started to swell and the battery was getting hot, so, I contacted Samsung UK who were fantastic, however, once they had assessed the fault they came back with a load of non-genuine issues with the phone, they say the phone had been worked on by a non Samsung engineer, the biggest alarm bell with all of this was the actual serial number was linked to a gold phone and not the black one I had purchased.

what can i do with this given I purchased the phone last December ?? Ebay are being very vague on how they can help me, I have contacted the seller (twice) with no response ?

I purchased this by credit card and not PayPal

HELP 🙂 PLEASE, any advice woulf be appreciated,

Re: Mobile Phone rip off

pixiesen2012 — Sun, 16 Aug 2020 16:30:27 GMT

nothing you can do through ebay,

they don't get involved after 30 days

Re: Mobile Phone rip off

tobiasd4 — Sun, 16 Aug 2020 16:58:30 GMT

Try your CC provider, see what they say.

Re: Mobile Phone rip off

ninja12r — Sun, 16 Aug 2020 17:23:13 GMT

ok folks, appreciate the comments, i'll take this up with my CC provider and see what they say.

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Mobile Phone rip off

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Re: Mobile Phone rip off