Question Re: Making a complaint against ebay in Member To Member Support DO NOT DELETE

Making a complaint against ebay

thefleshkrafter — Mon, 10 Aug 2020 19:54:44 GMT

Hello all,

I had my account frozen for three days because I used the word 'ivory' in the description of a 12 hundred year old chess piece, that I had replicated 9" tall, in plaster.

The bloody automated systems they use here to make sure we don't sell ivory or fur goods, found it and my account was killed off for 72 hours.

When I tried to explain to someone about the mistake ebay had made, on the end of a phone, It was like talking to an unimaginative robot. Why oh why do these phone people

keep churnong out the company line, without using any of the God given intelligence that they MUST have. I mean, if THAT'S all we sellers can expect, what the Hell is the point in them being there. It's an insult to those of us who have given this site so much money over the years.

The first person I spoke to (someone called Cam) simply refused to acknowlege that ebay had made a mistake. The conversation went round and round in a circle.

Then they stopped taking calls, so I used the 'chat line'. That was worst. Someone called 'Ravishanker' continually lied to me about having actually read the listing. Then when they finally did and they realised I was right, they started to put me on hold, time after time for no real reason. As I pointed out to 'Ravi', this was CLEARLY a technique to try my patience and gett me off the line. That and the endless automated prewritten replies.

So now I want to send a complaint to ebay.......and low and behold.....there is NO way to make this happen. Suprise suprise. The ultimate in self defence.

If anybody knows a way of getting a complaint to the people who count which does not involve the pretrainted people who defend the wall......I would love to know it.

Thanks for reading my rant.......thefleshkrafter

Re: Making a complaint against ebay

angelah1847 — Mon, 10 Aug 2020 19:59:35 GMT

I think you just need to accept you made a mistake and take the 'punishment'.

Why include the word ivory atall if the item isn't made of it and you're obviously aware of ebay's policy on such items.?

Re: Making a complaint against ebay

thefleshkrafter — Mon, 10 Aug 2020 21:36:06 GMT

I had to describe the original material it was made of as part of it's history.
The computerised system they use is designed to stop people selling ivory. NOT to stop them from describing an historic
item as part of the listings. So I did not make a mistake. I was not selling ivory.
I've been on this site now, for over ten years and I have over 3,000 positive feedbacks. Perhaps when you have used this site as long as I have, you too will have found some of the ways that they use to make it impossible to have any kind of say about the things that you disagree with.

Re: Making a complaint against ebay

arkwebus — Mon, 10 Aug 2020 21:52:27 GMT

t's faair to say that eBay does not welcome or have any means of looking for "suggestions"

The first thing that happens is that a "bot" finds the word ivory. I believe that it is [or was] legal to sell Ivory in UK over a certain age but ebay's rules prohibit that

What is the policy?

The following wildlife products are not allowed:
- Items made from endangered or threatened species or species listed on CITES Appendix I
- Items from an animal listed on CITES Appendix II offering international shipping
- Items found in the policy from the Coaltion to End Wildlife Trafficking Online
- Ivory or bones from ivory producing animals
- Items made from bears I

I'm guessing you might have written something like "replica chess piece in plaster - ivory colour" - it has simply been picked up. They have made a ruling.

Simply relist - if it is not ivory - without using the word. There is no way to change their mind. The Customer Service agents are based in Philippines it is said and they do sometimes fail to grasp the detail of the problem.

There is a theory that if you phone at 800am you get Dublin* where English is the first language [!!] and you may at least get an understanding of the problem.

* I have never done this and it may simply be a rumour!

There is no way to actually "complain" to eBay.

@thefleshkrafter

Re: Making a complaint against ebay

angelah1847 — Tue, 11 Aug 2020 19:11:48 GMT

I'm afraid it's irrelevant how long you have been on the site and how much positive feedback you have, you breached ebay's listing policy by including the word in the description.

Whilst you may disagree with the decision I'm afraid you'll have to accept it otherwise you risk losing your selling privileges completely.