Question Re: Buyer demanding a refund in Member To Member Support DO NOT DELETE

Buyer demanding a refund

tomgreeeeeeeeen2 — Sun, 02 Aug 2020 16:02:53 GMT

I sold an item (pokemon card) and long after it was dispatched (2nd class letter) I received a message from the buying stating the packaging was disgusting and they would be negatively reviewing me. After looking at the photos they included the envelope itself was crumpled and ripped and the inside was covered in what looked like bits of dirt. The buyer was insisting the card was damaged and covered in dirt and I tried to argue I can issue a refund but the damage was not due to me but the delivery.
They have since responded saying that if I pay postage then they will send it back and then i can refund them. The thing is the returns policy on the item was buyer pays.
Should I be backing down and just paying the postage myself as they are now threatening to get Ebay involved. Thanks

Re: Buyer demanding a refund

pixiesen2012 — Sun, 02 Aug 2020 16:05:19 GMT

the item wasn't as described so you, the seller, have to pay the return costs,

buyer pays is for change of mind returns.

Re: Buyer demanding a refund

tomgreeeeeeeeen2 — Sun, 02 Aug 2020 16:05:33 GMT

They have now requested a return in which I would buy the postage label. This is my first time selling and I dont know what to do in this situation so help is grateful

Re: Buyer demanding a refund

profgaz — Sun, 02 Aug 2020 16:08:49 GMT

Tell them they should get eBay involved by opening a Damaged item case.

Then you provide return label & refund once its returned.

You can get your fees credited back this way too.

Do not just pay return post without a case open.

Re: Buyer demanding a refund

tomgreeeeeeeeen2 — Sun, 02 Aug 2020 16:16:32 GMT

Hi,
I accepted the return request but I dont know how to pay for the postage label for them. Is there a way?

Re: Buyer demanding a refund

pixiesen2012 — Sun, 02 Aug 2020 16:30:25 GMT

when you accepted the return it should have automatically issued a returns label