Question Re: Seller refusing to refund me. CANNOT CONTACT EVIL BAY in Member To Member Support DO NOT DELETE

Seller refusing to refund me. CANNOT CONTACT EVIL BAY

woodsman — Mon, 27 Jul 2020 15:20:14 GMT

Edited and condensed.

Ebay are an absolutely atrocious company who make it as difficult to contact them as possible.

Who are disingenuos and dishonest, and dont pay their fair share of taxes in an uregulated globalised system.

And who attract many wilfully ignorant 'yes men' and trolls to their forums like flies to **bleep**

And thats coming from a seventeen year member, with over 800 transactions and 100% positive feedback.

Re: Seller refusing to refund me. CANNOT CONTACT EVIL BAY

redwick1 — Mon, 27 Jul 2020 12:06:51 GMT

You should not be blaming ebay for your mistake.

Just not fitting you can only return if the seller has returns accepted on the listing

You open a returns request in the resolution centre at the bottom of the pageand if the seller accepts that then you return the item tracked and put the tracking into the dispute

Once they have it back then they refund you.

How did you send it?.

If you sent first of second class Royal Mail packet not letter size then there will be a 16 digit code on the receipt which acts as tracked

You put the into the dispute and as long as it says Delivered then you should win and get your money back

The resolution centre it at the bottom of the page and if you did not open a dispute do it now and put the tracking on.

You do not need to contact ebay you have to follow the rules and use the resolution centre

If you really want to the Help; and contact at the top of the page then scroll down to see what contact details are there

You have to keep looking

Did you return it within the timelines given

Re: Seller refusing to refund me. CANNOT CONTACT EVIL BAY

woodsman — Mon, 27 Jul 2020 14:54:49 GMT

Not worth the breath.

Re: Seller refusing to refund me. CANNOT CONTACT EVIL BAY

redwick1 — Mon, 27 Jul 2020 12:17:38 GMT

I will just ignore your comment as it shows you have not really read the reply properly

You open a dispute in the resolution centre and put in the tracking
If it shows Delivered and the seller has accepted the return then you will get you r money back.

If the seller is a business then they have to accept returns for not fitting.

If the seller is a private seller and has no returns then they can refuse to accept the item back.

If you have tracking then you must put it onto the return dispute showing delivered and you will win.

If you have not opened a dispute or followed procedure then that is not ebays fault

We are all members just like yourself on here not ebay staff and not paid

Re: Seller refusing to refund me. CANNOT CONTACT EVIL BAY

profgaz — Mon, 27 Jul 2020 13:24:13 GMT

eBay won't re-open a case

Personally I'm disgusted that anyone would even buy something personal with a risk of return during this time of covid.

Re: Seller refusing to refund me. CANNOT CONTACT EVIL BAY

tobiasd4 — Mon, 27 Jul 2020 14:35:03 GMT

Ebay provide MBG,
this is in addition to consumer law, which they won't get involved with.

Re: Seller refusing to refund me. CANNOT CONTACT EVIL BAY

woodsman — Mon, 27 Jul 2020 14:52:40 GMT

Not worth the breath.