Question Re: Seller asking for more postage in Member To Member Support DO NOT DELETE

Seller asking for more postage

muriel91251 — Fri, 17 Jul 2020 17:53:24 GMT

I have bought a book bundle and now the seller wants more postage .

I have informed them that I am not obliged to take a refund or pay any more as they should have worked out postal weight beforehand and priced accordingly .

It is a contract after all and I think I am in the right to say so .

I have agreed to removing one book but am not obliged to do that either ,its just to meet them some way.

Have been there myself and had to take the postal hit .

Think I am right ,please comment if you care to .

Re: Seller asking for more postage

ruby*tuesday — Fri, 17 Jul 2020 17:56:34 GMT

No they can't ask for more Postage once you have Won the Item. Don't agree to any Cancellation. They have to Send your Books.

Re: Seller asking for more postage

john1297576 — Fri, 17 Jul 2020 18:06:16 GMT

Don't give up anything. You don't have to meet a seller part way, they made a mistake it is up to them to get postage right.

I presume you have paid, if so paying extra invalidates the Money Back Guarantee and if it came to a claim you would not get a full refund.

If seller refuses to post, do not agree to a cancellation let seller find out the hardway that deals should be honoured, and that he will still end up paying Paypal Fees and possibly Ebay fees. You can also of course leave Negative Feedback, but just say "Seller would not honour the sale" then there are no grounds for removal.

Re: Seller asking for more postage

muriel91251 — Fri, 17 Jul 2020 18:46:12 GMT

The seller has now refunded my payment without my approval.She is citing the article is no longer available or damaged which is an obvious untruth as she was getting ready to post them to me .
Seems terrible to have to report this person ,but she seems to think rules don't apply to her .

Re: Seller asking for more postage

thedemon2014 — Fri, 17 Jul 2020 20:27:48 GMT

If the seller cancels the transaction citing the article is no longer available or damaged then eBay see that as a seller-initiated cancellation (seller refusing to sell) and will expect to receive their FV fees from the seller, just as they would if the item sold.
If the seller sends you a Cancellation Request, decline it..