Question Re: Request for help please as this is making me ill.24th... in Member To Member Support DO NOT DELETE

Request for help please as this is making me ill.24th June I won auction and paid by PayPal £169:22

remalcolm2012 — Tue, 07 Jul 2020 12:59:55 GMT

Request for help please as this is making me ill. 24th June I won auction for item and paid by PayPal £169:22. I received conformation from eBay to say estimated delivery 27th-29th June.

30th June.item not received and no indication by seller that it has been despatched. My eBay purchase just shows paid. My PayPal shows payment of £169:22 completed. ( not I may add pending). I contacted seller and asked when the item was to be posted as I had not received it.

2nd July. No response to my messages from seller. My bank now shows payment to PayPal of £169:22. I opened not received item with resolution centre requesting refund as the item will arrive to late for sons birthday if it ever gets posted.

2nd July seller responds to eBay resolution centre message. Quote,"I've not been paid the item is not available as been stolen how do I take the item off" unquote. Those are the exacted words used.

3rd July I messaged the seller again saying that according to PayPal you have been paid. My PayPal shows sellers name. I asked seller to contact eBay and PayPal.

Today 7th July still nothing heard from seller. Sorry this is long winded just hope someone can put my mind at rest.

thank you.

Re: Request for help please as this is making me ill.24th...

**peaseblossom** — Tue, 07 Jul 2020 13:04:30 GMT

You have to escalate the case to ebay to get the refund enforced. Go to the return case via the link on the ebay message or in Resolution Centre, click on Case Details > Respond to Case > Escalate This Case > Submit.

Re: Request for help please as this is making me ill.24th...

remalcolm2012 — Tue, 07 Jul 2020 13:16:26 GMT

Thank you pleaseblooom, just seen my case just says if you don’t hear back or can not sort something out with seller you can ask us to step in beginning 11th July. I don’t see ‘respond to case’ only send seller message, must be looking wrong place never had to do this before.

Re: Request for help please as this is making me ill.24th...

remalcolm2012 — Tue, 07 Jul 2020 13:50:09 GMT

Sorry peaseblossom my eyesight not good as getting over the flue I apologise my wife just pointed out error.