Question Re: Money Back Payments in Member To Member Support DO NOT DELETE

Money Back Payments

bought-and-sold — Sat, 04 Jul 2020 21:41:57 GMT

The Situation; if I send an item from the UK to an EU Country, Tracked and Signed for and 4 weeks later the item arrives back with me with the note for the Post Office in the EU country Recipient failed to collect from Post Office so Parcel returned to seller will I have to refund the buyer the International Tracking and Signed for postage costs. I have the item back so can sell it again but I've paid out the postage costs and If these are refunded then I'm out of pocket to a considerable amount as regards the price of the goods.

As I see it, the fault is with the buyer from not collecting the items and the first I knew about the items not being collected was when they arrived back with me.

Anybody have an answer to this one?

Tony

Re: Money Back Payments

tobiasd4 — Sun, 05 Jul 2020 01:11:36 GMT

If buyer opens not received case, you have to prove delivery, which you can't, so have to refund in full,

yes you will lose money, but that is ebay policy.

I wouldn't chase buyer, but if they complain, make sure they open case, you refund through it & get ebay fees credited.

Re: Money Back Payments

bought-and-sold — Sun, 05 Jul 2020 21:50:25 GMT

Thanks for taking the time to comment. Funny old world when it comes to Ebay policy!

Re: Money Back Payments

red_magpie — Sun, 05 Jul 2020 22:21:24 GMT

Anybody have an answer to this one?

Your question is answered in eBay's money back guarantee policy page.

When a buyer claims a refund because they didn't receive their item, eBay requires the seller to provide "evidence of successful on-time delivery to the buyer's address". If the item could not be delivered, and the buyer failed to collect it, it was not successfully delivered. The seller is required to refund them in full, including the full postal cost. Buyers sometimes use this as a way to get a full refund if they've changed their mind about wanting the item.

No-one says it's fair, but you accepted this in the user agreement, of which eBay's various policies form a part.

For full details of eBay's money back guarantee policy see: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html