Question Re: refunding a buyer in Member To Member Support DO NOT DELETE

refunding a buyer

thegardenroom55 — Thu, 02 Jul 2020 19:51:05 GMT

i found it almolst impossible to find anywhere to refund a buyer on the ebay account, so i just went to paypal and did it that way. was that correct? i assumed as the two are linked everything will work out!

Re: refunding a buyer

fargvs — Thu, 02 Jul 2020 20:40:30 GMT

For information >> Refunds/Returns/Cancel requests should only be processed through an appropriate formal eBay case ... ask the buyer to open an appropriate case and only refund through that case ... ensure that you have sufficient funds in your PayPal account to fully cover the total refund amount >

https://resolutioncentre.ebay.co.uk/

ttps://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115&st...

Refunding directly from PayPal (separate companies) outside an eBay case can leave you with a loss of fees and a possible account defect. Suggest that you contact eBay Customer Services to let them know that you have already refunded through PayPal.

Re: refunding a buyer

thegardenroom55 — Fri, 03 Jul 2020 11:56:17 GMT

thank you, it would make it easier if there was a "drop down" to cancel and refund along with the "sell a similar item" "relist" and "mark as despatched".

Re: refunding a buyer

pixiesen2012 — Fri, 03 Jul 2020 17:38:57 GMT

there is, the drop down next to the sold item contains the option to cancel the sale!