Question Re: Ebay botched resolution in Member To Member Support DO NOT DELETE

Ebay botched resolution

toysandgadgets2020 — Mon, 29 Jun 2020 10:20:03 GMT

Hi guys,

I'm having the worst experience with ebay with regards to a return request made by a fraudulent buyer ;'( Last month i sold a £500 worth product which was duely delivered on time. Days later buyer claimed that product was received and worked well but some parts were missing including the charging box and cable that charges the prodcut! The odds of these missing in a package direct from the manufacturer is next to impossible. The buyer then claimed that the package had been damaged, so i suspected that the courier could have tempered with the package and pulled out the parts and charger. she said the product worked fine and just wanted the missing parts. now this is where i started suspecting her dishonesty because she couldn't have gotten the product to work without the parts and charger! Then days later she claimed that one of the products parts had broken while using it!! i had previously asked the buyer to send me pictures of the damaged box so i could get an answer from the courier but she kept dodging my request and instead said i was wasting her time, either i send another package or she'll return the one she had and request a refund. a case was then opened as prodcut not as described and return postage was required by me to send to the buyer. Knowing that this was going to be a loss, i contacted ebay who pretty much sided with the buyer saying that it was not in their interest to suspect the buyer but that i should send her return postage and have the product returned to me. i diligently sent the return postage but did / has she returned the product? No! Now guess what? Ebay has continued to issue her a refund and funds from my paypal have been deducted!! Now i'm trying to get hold of ebay support and this is also proving to be a nightmare!! God help me and this has really ruined my day :'((

Re: Ebay botched resolution

papso22 — Mon, 29 Jun 2020 10:26:53 GMT

Did you send a paid for label through the case, or just the money to pay for the postage?

Without evidence in the case that you have issued a label, ebay will assume you don't want to 'engage with the process' and will simply refund with your money and tell the buyer they don't have to send the item back.

Re: Ebay botched resolution

plpmr — Mon, 29 Jun 2020 10:31:01 GMT

Another problem is that your buyers have virtually unlimited rights as you are a business seller trading as a private seller.

Re: Ebay botched resolution

toysandgadgets2020 — Mon, 29 Jun 2020 10:40:43 GMT

Yes I did send a label through the case and the package was to be picked up from the buyer's address and tracked to mine. I also phoned up the customer service just to confirm and they'd given it till 6 July for the package to be sent otherwise case would be closed in my favour

Re: Ebay botched resolution

toysandgadgets2020 — Mon, 29 Jun 2020 10:42:30 GMT

Do business sellers get better treatment with such cases?