Question Re: awning in Member To Member Support DO NOT DELETE

awning

tap1954 — Sat, 27 Jun 2020 08:27:29 GMT

i purchased an awning via Ebay less than 3 months ago, it has developed a faulty part and I have asked Sunny - Garden for help ,I have sent 5 Emails to various people asociated with this company and none have been answered , on checking the background of this company it all looks a bit funny , can anyone suggest what i do next.

Re: awning

tobiasd4 — Sat, 27 Jun 2020 09:09:20 GMT

Ebay/paypal don't get involved with guarantees.

I assume it was UK business seller, if so contact CAB for advice.

Re: awning

red_magpie — Sat, 27 Jun 2020 09:24:56 GMT

i purchased an awning via Ebay less than 3 months ago

EBay's money back guarantee only lasts for 30 days, and only covers the condition of an item on delivery. Both eBay and PayPal make state clearly that their buyer protection schemes are not a warranty, and don't cover faults that develop in use.

Any liability now rests with the seller. If they are a UK business seller you should in theory have the same statutory consumer rights as if you bought it from a shop. In practice, many eBay sellers don't want to know about problems. Even manufacturers' warranties are often invalid for items bought here.

You can take advice from trading standards or citizens advice. Or, consider using the small claims court or the Courts and Tribunals internet based money claim service, see: https://www.moneyclaim.gov.uk/web/mcol/welcome.

It the seller is a private seller or abroad, there's nothing you can do.

Good luck, but buying on eBay isn't like the shops. This is one of the risks of buying from unknown sellers online.