Question Re: Ebay error in refund in Member To Member Support DO NOT DELETE

Ebay error in refund

emmagleb84 — Wed, 24 Jun 2020 10:18:37 GMT

Hi,

A buyer opened a dispute for a non-recived item, during that window recently when Hermes had their label issue. The ebayer is new with a feedback of 3, though I realise this isn't an indicator of experience.

The item was eventually delivered, and I asked her to close the case. She didn't respond so I escalated it to ebay who then promptly refunded her! The tracking says it was refunded, so how have ebay made this error?

I tried to contact ebay but having them call me is unavailable. How can I appeal this? I have tried to appeal through the help pages and it says that I can't.

Thanks

Re: Ebay error in refund

tobiasd4 — Wed, 24 Jun 2020 10:46:47 GMT

We have seen this before, NEVER ask ebay to sort, they will refund buyer.

Better to let case time out after 30 days.

Re: Ebay error in refund

emmagleb84 — Sun, 28 Jun 2020 19:54:33 GMT

Thanks tobiasd4. I contacted the buyer and they repaid using a paypal invoice, which is probably against ebay's rules.... but no other choice!