Question Re: Closing a Case with Resolution in Member To Member Support DO NOT DELETE

Closing a Case with Resolution

acb_3771 — Tue, 23 Jun 2020 19:43:01 GMT

Hi
I opened a non payment case and have waited the four days to be able to close it and get my fee back. I’ve tried repeatedly to contact the payer but their not responding.
In the resolution centre it says ‘take action’. If I click on that it says ‘have you been paid?’.
Obv I haven’t but it won’t let me click on no, only yes!
Any ideas anyone? The case timed out at 20.11 tonight.
Thanks x

Re: Closing a Case with Resolution

fargvs — Tue, 23 Jun 2020 19:48:55 GMT

Unpaid cases are timed exactly 4 x 24 hours to the last second from opening, so option to close as unpaid only appears on day 5 onwards ... Too soon perhaps ?.

Re: Closing a Case with Resolution

acb_3771 — Tue, 23 Jun 2020 19:54:58 GMT

Ah I did wonder that! I’ll try again tomorrow. Thanks for replying 😊

Re: Closing a Case with Resolution

pixiesen2012 — Tue, 23 Jun 2020 19:56:10 GMT

you are trying to soon, try again later

Re: Closing a Case with Resolution

acb_3771 — Tue, 23 Jun 2020 21:10:06 GMT

Thanks xx