Question Re: how to claim for damage during transit in Member To Member Support DO NOT DELETE

how to claim for damage during transit

starrydibird — Thu, 18 Jun 2020 16:59:44 GMT

A beautiful and much loved vintage CD player that was working perfectly has been damaged during transport. I offered next day delivery to limit any possible damage and it was marked fragile. Unfortunately as it was purchased by a buyer in Germany, transport was then organised by ebay. In any event the CD player arrived damaged and the buyer reports that there are several loose parts. How do i go about claiming on the insurance as I cannot find anything in the FAQs regarding this type of dilemma.

Re: how to claim for damage during transit

thedemon2014 — Thu, 18 Jun 2020 18:24:49 GMT

Try this link:

https://support-ebay.packlink.com/hc/en-gb/articles/209085085-Compensation-process-in-case-your-parcel-is-damaged-or-lost

Please come back and tell us how you got on.

Re: how to claim for damage during transit

papso22 — Thu, 18 Jun 2020 18:59:45 GMT

Was it sent through the global shipping programme?