Question Re: Getting through to eBay on that phone in Member To Member Support DO NOT DELETE

Getting through to eBay on that phone

ssus_uk_7lgpyf3 — Fri, 05 Jun 2020 13:22:40 GMT

Why is eBay using the COViD as an excuse to not have any phone contact and have sellers the advantage and why is eBay advising the buyer is responsible for returns

Re: Getting through to eBay on that phone

tobiasd4 — Fri, 05 Jun 2020 14:18:04 GMT

Why do you want to return item?

If you changed your mind and seller accepts returns, you have to pay tracked postage.

Re: Getting through to eBay on that phone

ssus_uk_7lgpyf3 — Fri, 05 Jun 2020 16:18:20 GMT

I returning it because it is not as described. EBay has instructed for the buyer to pay for all returns now which is a wicked thing to do given the item was free post to recieve. The seller has agreed to recieve it being an ashole about refunding my money despite the fact he has signed for the item this morning . He is ingoring my messages. I need eBay number where I actually get through to work to someone.i think eBay is takinh advantge if the lockdown situation

Re: Getting through to eBay on that phone

arkwebus — Fri, 05 Jun 2020 16:30:00 GMT

"EBay has instructed for the buyer to pay for all returns now which is a wicked thing to do given the item was free post to recieve"

That is rubbish. If something is wrong then you must "open a case" in the resolution centre [link below] for "not as described" [not "return"]. Did you do that?

If so then the seller sends you a label [post paid] to return and when you do so refunds through the case. The label has tracking so that eBay can see what's happening.

You must use the resolution centre; the seller does not have to "agree" to anything. If you simply sent it back [as it sounds if you paid postage] then you may not even get your money back.

@ssus_uk_7lgpyf3