Question Re: Cancelled Order in Member To Member Support DO NOT DELETE

Cancelled Order

magmarkets — Tue, 02 Jun 2020 08:30:52 GMT

I won an item in an auction but 13 minutes later the seller cancelled the order stating that I had cancelled it - I didn't.

I'm guessing the seller cancelled it because they didn't get enough for it. Anyone else come across this and how did they deal with it?

Thanks, Rob

Re: Cancelled Order

tressygirl — Tue, 02 Jun 2020 09:22:45 GMT

Yep, that sounds about right.

If the seller issued you with a cancellation request citing ... buyer requests to cancel, this refunds them their seller fee, and does not give them that damaging defect on their account.

You can if you wish, contact eBay CS from the Help & Contact tab above, and dispute this, saying it was not so, you did not agree to the cancellation, and those above sanctions will be applied.

It does not take too many defects to close a Private seller's account down permanently. eBay do not like unhappy buyers.

Phone lines are down at present, you will have to scroll around for a LIve Chat option.

Re: Cancelled Order

magmarkets — Tue, 02 Jun 2020 09:33:03 GMT

Thanks for the comprehensive reply tressygirl, really appreciate that!

Re: Cancelled Order

tressygirl — Tue, 02 Jun 2020 09:44:38 GMT

You're very welcome !