Question Re: ebay online chat facility - mine has disappeared? in Member To Member Support DO NOT DELETE

ebay online chat facility - mine has disappeared?

griff4560 — Mon, 01 Jun 2020 09:12:44 GMT

Good morning lovely ebayers

I normally contact ebay with any issues via the online chat, however, my option seems to have gone? does this just apply to me - fault on my side - or has the facility been removed?

Re: ebay online chat facility - mine has disappeared?

**peaseblossom** — Mon, 01 Jun 2020 09:17:48 GMT

Hi, I don't think it's available for business sellers for some reason. Have a look at the very bottom of this:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

Re: ebay online chat facility - mine has disappeared?

griff4560 — Mon, 01 Jun 2020 09:21:43 GMT

I have always used it now it’s gone?

Re: ebay online chat facility - mine has disappeared?

tobiasd4 — Mon, 01 Jun 2020 09:29:41 GMT

Only options at the moment are call back or live chat, but often not available,
ebay CS are working with fewer staff due to virus.

Re: ebay online chat facility - mine has disappeared?

**peaseblossom** — Mon, 01 Jun 2020 09:31:46 GMT

It's at the bottom of that link for me. I don't know why it's not available for business sellers. Maybe ask on the business board:

https://community.ebay.co.uk/t5/Business-Seller-Board/bd-p/21900001545