Question Re: damage in post in Member To Member Support DO NOT DELETE

damage in post

gazgit — Fri, 22 May 2020 17:49:54 GMT

A joblot of games I sold,1 of which was damaged in the post.

The buyer is saying its the way I packaged it and demanding a parcial refund.

Am I lyable for damage in the post? Do I give him a parcial refund?

Re: damage in post

tressygirl — Fri, 22 May 2020 18:00:07 GMT

Yes you are liable for any damage to an item received, it reveals bad , or insufficient packaging, postal services do not handle items with kid gloves, so it is not enough to post something in a flimsy envelope.

Your buyer could claim for a full refund, so if they are happy to settle for a partial refund, perhaps just the box was damaged? Then, that it is between you and buyer, to agree to an amount. Come back here , if you need help doing this.

Otherwise, if they open a case for item not as described, you would be enforced to issue a full refund.

Re: damage in post

arkwebus — Fri, 22 May 2020 18:45:23 GMT

If it was packaged correctly and you used the correct Royal Mail service you "may" also be able to get a payment from RM.

@gazgit