Question Re: LOSS OF PAYPAL FEES ON EBAY CANCELLED ORDER in Member To Member Support DO NOT DELETE

LOSS OF PAYPAL FEES ON EBAY CANCELLED ORDER

snackpacklimited — Wed, 06 May 2020 10:37:38 GMT

Hello everyone,

here we go with a new issue that sellers will have to face.

New PayPal agreement, (agreement? We are just compelled to accept...), states that transaction fees will not be reversed anymore; what does it mean for sellers?

It means that everytime a seller will refund an order, the seller will face a loss!

At the moment, it looks like that the sellers have to issue full refunds to receive a final value fees credit, but in that way, nowadays, sellers will lose PayPal fees; otherwise, if sellers will issue partial refunds, deducting PayPal fees, sellers will not qualified to receive a final value fees credit by eBay, and consequently facing a loss again.

On expensive items, or high volume of cancellation/returns, the loss would be very high.

The only solution is that eBay has to update its own policies on "Sellers Protection" and allow sellers to issue partial refunds, (deducting PayPal fees).

I don't know how to contact a relevant team to bring this query to the attention of eBay policies makers.

I hope the community of sellers can help.

Re: LOSS OF PAYPAL FEES ON EBAY CANCELLED ORDER

tobiasd4 — Wed, 06 May 2020 10:42:58 GMT

Paypal used to refund fees, even on part refund, but stopped doing it a few months ago.

I agree it is unfair, but we don't have any choice as we have to accept paypal or not sell on ebay.

MBG says that buyers get full refund, so you can't deduct anything.

Re: LOSS OF PAYPAL FEES ON EBAY CANCELLED ORDER

plpmr — Wed, 06 May 2020 10:43:15 GMT

As eBay are dumping PayPal, PayPal don't now refund fees as they have done their job in processing the original payment.

Re: LOSS OF PAYPAL FEES ON EBAY CANCELLED ORDER

snackpacklimited — Wed, 06 May 2020 11:06:45 GMT

Thanks for your reply.
That's absolutely fair, I am not complaining about PayPal decision.

What I am saying, is that eBay should update its policy to avoid the seller facing an inopportune loss.

Re: LOSS OF PAYPAL FEES ON EBAY CANCELLED ORDER

snackpacklimited — Wed, 06 May 2020 11:10:26 GMT

Thanks for your reply.

PayPal decision is not unfair; they have done the job, they have to be paid for it.

It is eBay, that should update its own policy to back the sellers and avoid us facing a loss.

I can't agree with you saying that "we don't have any choice"; do you know how many sellers there are globally on eBay? Our fees pay their wages and profits, salaries and dividends.

Seller, united, can force eBay to update the policy! We keep eBay alive...

Re: LOSS OF PAYPAL FEES ON EBAY CANCELLED ORDER

tobiasd4 — Wed, 06 May 2020 11:11:21 GMT

As ebay & paypal are separate companies, I guess ebay don't care!

Re: LOSS OF PAYPAL FEES ON EBAY CANCELLED ORDER

tobiasd4 — Wed, 06 May 2020 11:25:42 GMT

When ebay change to different payment processor, not sure how it will work.
As a business I believe you can use use the new method before private sellers.
See here & try & work it out.
https://community.ebay.co.uk/t5/Announcements/Business-Seller-News-February-2020-for-eBay-co-uk/ba-p/6513856