Question Re: negative feedback being removed in Member To Member Support DO NOT DELETE

negative feedback being removed

biggsy666 — Sun, 26 Apr 2020 09:57:56 GMT

The last two times i have left neg feedback for a seller the feedback has been removed?

In both cases the seller had not mared dispatched, not sent and not replied to any messages. Both times i opened a case and waited before asking ebay to step in and in both cases they stepped in and forced the refund. It was two different sellers but both have a clear history of doing the same and have meny neg feedbacks saying the same thing. I am 100% sure i have done nothing wrong yet feel like they are in someway punishing me?

On contacting ebay they confirmed that both feedbacks had been removed by them and on pressing said it was because tracking had been provided before confirming that actually it had not (they lied!). They actually seem to have no idea why the feedback was removed by their "team" !!!

Is anyone else experiencing this kind of problem? I buy alot (really alot) on ebay nad rarely actually leave neg feedback so i'm really dissapointed in this.

Anyone have any idea why they may actually have done this as they either don't know or they don't want to tell me?

*EDIT - The feedback left:

"Item not sent, no reply to messages. One to avoid"

Re: negative feedback being removed

tressygirl — Sun, 26 Apr 2020 09:43:36 GMT

If you had us here Exactly ewhat you wrote in those feedback we may be able to give you a more definitive answer.

So I'm going to guess.

As you described in your post .... ' had to open a case for a refund', were any of those words, that is, case or refund put into your feedback? Then the seller can ask for its removal.

Feedback rules do not allow mentioning of cases or refunds.

Re: negative feedback being removed

biggsy666 — Sun, 26 Apr 2020 09:49:31 GMT

I think it was more along the lines of

"Item not sent, no reply to messages. One to avoid"

Re: negative feedback being removed

john1297576 — Sun, 26 Apr 2020 09:50:18 GMT

On the rare occasions that a negative may be appropriate, it is the red Dot that is important, the words should be as brief as possible, something like "Seller failed to honour the sale" or "unsatisfactory transaction" says it all and would not be removed.

Factual feedback that mentions Ebay, Paypal, Refunds or Cases are likely to be removed. The worse the seller the more likely they are to know this.

Re: negative feedback being removed

red_magpie — Sun, 26 Apr 2020 09:50:50 GMT

To read eBay’s policy on the criteria for feedback removal, see: http://pages.ebay.co.uk/help/policies/rfe-spam-ov.html

(Scroll down to where it discusses feedback, click on "Read our full policy".)

The most common reasons for feedback being removed are that it mentions an eBay or PayPal case, or the police, or contains profanity.

However, feedback can also be removed for other reasons, for example where a buyer demands something that wasn’t part of the original transaction. For further information on negative feedback that is not allowed see “Feedback rules” here: https://sellercentre.ebay.co.uk/private/feedback#negative