Question Re: royal mail deliveries in Member To Member Support DO NOT DELETE

royal mail deliveries

alanr1765uk — Wed, 22 Apr 2020 18:13:08 GMT

hi all,with this virus going around at the moment ,alot of delivery companys are struggling to deliver on time,i,e royal mail,cant ebay but something on there site regarding this issue,telling buyers to give sellers more time before putting in a complaint about late deliveries,cos its not the sellers fault,regards alan

Re: royal mail deliveries

**peaseblossom** — Wed, 22 Apr 2020 18:21:53 GMT

They could make it clearer for buyers but at least they've offered sellers more protection:

https://community.ebay.co.uk/t5/Announcements/Update-on-Seller-protections-for-UK-Sellers/ba-p/6571916

Re: royal mail deliveries

tressygirl — Wed, 22 Apr 2020 18:23:25 GMT

If you have received late delivery marks directly due to this Covid 19 crisis, that is, posted on time, and it has been delayed in delivery, then call eBay CS, from the Help & Contact tab above Live Chat is great to get for this, they will look into it for you and remove those late delivery marks.

eBay have stated that if your seller standard falls below average, they will bring it back to above average for the next evaluation.

Re: royal mail deliveries

john1297576 — Wed, 22 Apr 2020 18:32:43 GMT

I don't think that telling buyers should be necessary, but some are not living in the real world, so if they don't know of the problems, no amount of telling them would do any good. It has always been the same, buy on Sunday and expect delivery first thing Monday morning.