Question Re: Item not received in Member To Member Support DO NOT DELETE

Item not received

belgianchox — Tue, 21 Apr 2020 17:25:00 GMT

I ordered an item (two seperate orders) which I never received. I reported it to eBay, and have just received a message that the case has been closed. Do I automatically get a refund?

Re: Item not received

tressygirl — Tue, 21 Apr 2020 17:34:02 GMT

When you open a case it gives the seller 8 days to refund you. If they do not, you need to escalate on days 9 - 21 , and then eBay step in and fully refund you.

Re: Item not received

ruby*tuesday — Tue, 21 Apr 2020 17:35:08 GMT

If they Case is Closed you either didn't ask Ebay to Step in after 8 days or the Seller could prove Delivery with Tracking which Confirmed Delivery.

Re: Item not received

belgianchox — Tue, 21 Apr 2020 17:40:01 GMT

I didn't know I had to do this. I have just emailed them again.

Re: Item not received

belgianchox — Tue, 21 Apr 2020 17:41:21 GMT

Have I now lost my money?

Re: Item not received

tressygirl — Wed, 22 Apr 2020 04:45:18 GMT

When you open a case it gives the seller 8 days to refund you if they do not , you have to escalate the case and eBay step in and refund you. You cannot open another case with eBay if you did nothing and let it time out.

Open one now with Paypal, don't forget here you have to escalate the case after 2 days and before 20. Don't let this one time out it's your last chance for a refund . You escalate by answering No to the question there.... has the matter been resolved . @belgianchox

Re: Item not received

belgianchox — Wed, 22 Apr 2020 15:24:00 GMT

Many thanks for your advice. I have opened a case with PayPal and definitely won't let it time out. Fingers crossed I get a refund. BTW Many people ordered the same thing (toilet rolls) from this seller and no-one received the item.

Re: Item not received

belgianchox — Tue, 12 May 2020 16:13:05 GMT

Many thanks for your suggestion tressygirl . PayPal have agreed tp a refund.

Re: Item not received

tressygirl — Tue, 12 May 2020 17:55:20 GMT

Excellent !