Question Re: Buyer not recieved item in Member To Member Support DO NOT DELETE

Buyer not recieved item

doughboybakery — Tue, 21 Apr 2020 15:09:55 GMT

Hello everyone,

I have an issue with a buyer that bought a fresh perishable product from me nearly a month ago,and a month on now says that they havent recieved said items,in my listing it clearly states that a request is opened within 14 days. What do I do,I have messaged the buyer but have had no response. Many thanks for your time.

Re: Buyer not recieved item

tressygirl — Tue, 21 Apr 2020 15:15:26 GMT

You cannot make up your own rules about a buyer not receiving an item. It's 30 days to open a claim with eBay, and 180 days to open a claim with Paypal.

Advise your buyer to open the relevant case, and refund through those case details, within 8 days, to receive your seller fee back, and not to get a defect on your account.

Re: Buyer not recieved item

pixiesen2012 — Tue, 21 Apr 2020 15:17:28 GMT

as an unregistered business seller you don't have a leg to stand on

14 days is for change of mind returns

buyers have 30 days to open a not received case

if you don't have a tracking number that shows delivery you need to refund the buyer

you also need to

Upgrade to a Business Account

Re: Buyer not recieved item

ruby*tuesday — Tue, 21 Apr 2020 15:21:02 GMT

In case you didn't realise that you are Trading Kilos of Flour on a Private Account. You are trading illegally and need to update to a Business Account from Help and Contact at the top of the Page. Type in Upgrade My Account.

Re: Buyer not recieved item

doughboybakery — Wed, 22 Apr 2020 01:37:42 GMT

rubu whatever Tuesday,What are you doing on here,go away,as you are of no use, You should not be on here.People are looking for solutions not more obstacles./ Good riddance to you. Think next time,befor you speak.

Re: Buyer not recieved item

pixiesen2012 — Wed, 22 Apr 2020 09:07:15 GMT

she has said exactly the same thing as the rest of us,

you are trading so need a business account!

please don't be rude to people who are trying to help you.