Question Re: Return reminders from eBay for item I have returned in Member To Member Support DO NOT DELETE

Return reminders from eBay for item I have returned

halo33 — Mon, 06 Apr 2020 23:40:22 GMT

eBay keeps sending me reminders to post an item that has already been shipped, received and refunded by the seller.

I can't close the case because when I try to mark the item as dispatched, the form requires me to fill in a shipping number, despite having said elsewhere that it is permitted to return the item using a non-tracked service.

I only used a service without tracking because of the coronavirus situation - I couldn't go to a post office.

How can I mark the item as shipped and close the case? It's absolutely ludicrous!

Re: Return reminders from eBay for item I have returned

tressygirl — Tue, 07 Apr 2020 04:49:02 GMT

Call eBay from the Help & Contact tab above, it can be difficult to get through, but there is a call back system plus Live Chat available.

Explain this item has been dispatched, and refunded, no tracking because of the current situation.

Re: Return reminders from eBay for item I have returned

halo33 — Wed, 08 Apr 2020 02:25:57 GMT

Thank you very much! I will do that 🙂

Re: Return reminders from eBay for item I have returned

tressygirl — Wed, 08 Apr 2020 05:17:49 GMT

You're welcome

Re: Return reminders from eBay for item I have returned

papso22 — Wed, 08 Apr 2020 05:24:31 GMT

If you can't get through I don't see any harm with just ignoring the reminders, they won't reverse the refund and the reminders should stop when the case times out. You might also simply be able to close the case in the resolution centre.

Re: Return reminders from eBay for item I have returned

halo33 — Thu, 09 Apr 2020 01:42:53 GMT

That is good to know, thanks. 🙂