Question Re: Refund given but not received in Member To Member Support DO NOT DELETE

Refund given but not received

c_c3214 — Fri, 03 Apr 2020 11:18:38 GMT

I bought toilet rolls from a company which were not to description and requested a refund. I received mini toilet rolls that were not to British standard sizes.

The comapany I bought from has since been removed from the site I presume by eBay.

I went through the resolution centre to request a return and refund.

I have received a message that a refund was given although I have checked both PayPal and bank, I am still waiting but how long do I wait for?

I am unable to return the goods as the company has been totally removed from site.

Re: Refund given but not received

**peaseblossom** — Fri, 03 Apr 2020 11:42:31 GMT

Refunds return to the source of your original payment. If it was funded using a debit card with or without Paypal the money returns to your bank account but takes about a week to get there. Payment from your credit card returns to your card and takes up to 30 days.

Re: Refund given but not received

c_c3214 — Tue, 07 Apr 2020 04:39:04 GMT

Thank you so much for your message but happily I have now received full refund.