https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaa-p/6554420#M1058193 OK but they won't get their PayPal fees back, so they can send me a refund minus the PayPal. Is that possible? Thu, 02 Apr 2020 07:37:07 GMT nathancasey86 2020-04-02T07:37:07Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaq-p/6554331 So I purchased a watch which I was the wrong model, I paid for the item, I then realised I ordered the wrong item and asked politely if the seller could cancel. They then complained that they would lose fees etc. In which as a seller myself I understood and apologised. Now they are refusing to send me the item or give me a refund as they feel my reason was not genuine...?<BR /><BR />What shall I do. Wed, 01 Apr 2020 23:55:37 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaq-p/6554331 nathancasey86 2020-04-01T23:55:37Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaa-p/6554364#M1058151 <P>Nothing you can do if they are a Private Seller with a No Returns Policy. Only Business Sellers have to accept Change of Mind Returns. If they don't Send it open an Item Not Received Case with Ebay one day after the Estimated Delivery Date.&nbsp;</P> <P>&nbsp;</P> <P>The Seller could have Cancelled using "Buyer Requested Cancellation" as a Buyer Initiated Cancellation, their Fees would have been Refunded.</P> Thu, 02 Apr 2020 02:42:57 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaa-p/6554364#M1058151 ruby*tuesday 2020-04-02T02:42:57Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaa-p/6554410#M1058185 Well I offered to pay the PayPal fee but they also want me to pay the ebay sellers fee as well!!? I'm not sure what to do, they are being very difficult about it. I know it was my error, but when I have been cancelled on I just accept and move on. Do I still contact ebay? Thu, 02 Apr 2020 07:25:10 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaa-p/6554410#M1058185 nathancasey86 2020-04-02T07:25:10Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaa-p/6554415#M1058190 Try and persuade them to just Cancel. As said Selecting "Buyer Requested Cancellation." Their Final Value Fees will be Refunded. You will get your Money Back and they can Re-list. Thu, 02 Apr 2020 07:35:10 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaa-p/6554415#M1058190 ruby*tuesday 2020-04-02T07:35:10Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaa-p/6554420#M1058193 OK but they won't get their PayPal fees back, so they can send me a refund minus the PayPal. Is that possible? Thu, 02 Apr 2020 07:37:07 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Purchased-the-wrong-item-seller-will-not-cancel-and-refusing-to/qaa-p/6554420#M1058193 nathancasey86 2020-04-02T07:37:07Z