Question Re: Purchaser says goods not received in Member To Member Support DO NOT DELETE

Purchaser says goods not received

satnavcat1205 — Sat, 28 Mar 2020 21:39:14 GMT

I sold an item, courier obtained signature for receipt, purchaser claiming it’s not received, and has left negative feedback. I’ve forwarded photos showing proof of delivery and signature. Purchaser not replying. I have not left feedback for purchaser. What can I do?

Re: Purchaser says goods not received

redwick1 — Sat, 28 Mar 2020 21:41:44 GMT

you dont forward the tracking to the buyer you add it to the item in your Sold section

If they open a dispute then you make sure the tracking is on there

If it shows as Delivered then you will win any dispute

Then contact ebay and ask them to remove the feedback

Re: Purchaser says goods not received

satnavcat1205 — Sat, 28 Mar 2020 21:53:43 GMT

I did add the tracking number in the sold section, so how do I get eBay to remove the feedback? Thanks

Re: Purchaser says goods not received

satnavcat1205 — Sat, 28 Mar 2020 22:00:12 GMT

I did leave tracking details correctly so how do I get the negative feedback removed? Thanks

Re: Purchaser says goods not received

tressygirl — Sun, 29 Mar 2020 06:13:52 GMT

You need to call eBay Customer Support unfortunately, the lines have been unobtainable lately because of the current crisis. Live Chat has been available from time to time.

Keep trying, use the Help & Contact tab above, follow prompts to get through, eventually! Explain tracking has shown delivery of the item.

Re: Purchaser says goods not received

redwick1 — Sun, 29 Mar 2020 06:41:55 GMT

As long as you have the tracking on the dispute and item then if the buyer escalates the dispute you will win if the tracking says Delivered

Once that happens then ask ebay to remove the feedback

There is the information and a link

https://www.ebay.co.uk/help/selling/selling-seller-performance/dispute-feedback-ebay?id=4102

It is very difficult to contact ebay at all at the moment

Just to add to your original post
You as a buyer can not leave feedback other than positive so dont leave any
If you leave a negative comment on a positive dot then it can be removed if the buyer reports it and you would get a black mark on your account

Re: Purchaser says goods not received

satnavcat1205 — Thu, 02 Apr 2020 13:21:00 GMT

Will be contacting eBay on the date in their email if purchaser has not withdrawn negative feedback. Thanks!