Question Re: Customers not received their items in Member To Member Support DO NOT DELETE

Customers not received their items

alisal41 — Fri, 20 Mar 2020 11:30:05 GMT

Hi,

I am new to eBay and have had several emails from customers saying that they have not received their items. Presumably this is due to the virus, but I can't find anything on the Royal Mail website confirming that there are delays to the postal service. I have tried to call Royal Mail customers service, but waited on the phone for nearly an hour, without being able to speak to anyone. Has anyone else had the same problem?

Re: Customers not received their items

plpmr — Fri, 20 Mar 2020 11:54:42 GMT

A piece of serious advice, please take note of this -

The Unfair Commercial Practices Directive (April 2008) makes it an offence in the UK for a business to falsely represent itself as a private individual. So if you are misleading potential buyers into thinking that you are a private individual when you are in fact a business seller (ie: by not registering as a business seller with eBay), you will be breaking the law.

Re: Customers not received their items

john1297576 — Fri, 20 Mar 2020 12:05:40 GMT

Your customers have a simple remedy, they open Not Received Cases. They might also need to be reminded that many businesses are experiencing staffing problems, including Royal Mail . Perhaps they haven't heard about the virus, many buyers seem to live on a different planet. Read Ebay announcements, particularly yesterday's update on protection for sellers. There is a link (in Green) BESIDE Help & Contact at the top of the page.