Question Re: Contacting eBay in Member To Member Support DO NOT DELETE

Contacting eBay

ccraig9374 — Thu, 27 Feb 2020 21:32:38 GMT

I am trying to contact eBay but the only option I am being given is to phone them - I'm sure in the past I have used Online Chat and I have emailed previously too. Are these options no longer available?

Many thanks in advance for your help.

Caroline

Re: Contacting eBay

john1297576 — Thu, 27 Feb 2020 21:37:13 GMT

Emails have never been available except for the Hard Of Hearing, Live Chat is not available all day.

What is the problem, unless it is something to do with your account you will get a faster MORE ACCURATE answer here.

Advice given by CS is frequently very poor and they are quite happy to tell you what they think you want to hear, whether it is true or not.

Re: Contacting eBay

ruby*tuesday — Thu, 27 Feb 2020 21:37:54 GMT

Use Help and Contact at the top of the Page. There is a Phone Link for Customer Service to Call you back. Live Chat is also sometimes an option. Not sure on Email. I haven't personally seen it there.

Re: Contacting eBay

redwick1 — Thu, 27 Feb 2020 21:40:00 GMT

In most cases you do not have to contact ebay as you can use the REsolution centre at the bottom of the page

You could put your problem here and we can try and help

Otherwise it is Help and contact at the top of the page then nearest the problem for phone or chat if available.

If phones are closed then they open 8 am on a weekday

Re: Contacting eBay

ccraig9374 — Thu, 27 Feb 2020 21:41:04 GMT

Many thanks for your help. It must have been Live Chat that I used in the past.

Unfortunately it is an issue with my Account so I will try to get on to the Live Chat tomorrow.

Many thanks again for responding so quickly to my question.

Caroline