Question Re: My buyer can't pay in Member To Member Support DO NOT DELETE

My buyer can't pay

ethemogugorta0 — Mon, 17 Feb 2020 12:20:24 GMT

Hi,

My buyer (the winner of my auction) receives an error message on the attempt of paying. And the message goes like this:

"One or more sellers can't accept payments right now. Please contact the sellers for help."

This is a new eBay seller account (1-month-old)

My PayPal account is linked to the eBay account.

My payment settings are the same as my first account (2 years old)

And this is my first auction sale.

This is the first-ever sale in my new account.

Did anyone experience such a situation?

I would appreciate if you could suggest me what to do in this situation, thank you.

Re: My buyer can't pay

angelah1847 — Mon, 17 Feb 2020 12:44:01 GMT

There has been a site wide glitch affecting both sellers and buyers since early yesterday evening.

There is nothing you can do yourself other that wait for the glitch to sort itself out.

Re: My buyer can't pay

john1297576 — Mon, 17 Feb 2020 12:53:56 GMT

Just in case this is not part of the many glitches at the moment, I do not understand what you mean by this -

"My payment settings are the same as my first account (2 years old)"

If you have two accounts, I believe each one needs a different email address for Paypal. It would be worth checking that the email account on the item sold has been added to Paypal.

Re: My buyer can't pay

ethemogugorta0 — Mon, 17 Feb 2020 17:19:35 GMT

Hi john1297576,

You are right, that sentence is missing one important detail. I was going to write:

"My payment settings are the same as my first account (2 years old) and I receive payments regularly without any problems to that old account."

What I mean is my new account's settings should be correct for receiving payments.
My new eBay account has a new email address and a new PayPal account linked to that eBay account.

Thank you