Question Re: Can't pay with Paypal in Member To Member Support DO NOT DELETE

Can't pay with Paypal

pinksusienat — Mon, 17 Feb 2020 12:31:20 GMT

I'm a buyr trying to buy a few things on ebay, from different sellers, but there's a problem going from ebay to Paypal.

I fill in my details but get stuck in a loop and then the Paypal fields I filled in goes blank.

In the link from Ebay to Paypal there;s helios in the link. I haven't seen that before.

I tried many times yesterday, and have tried again today, but unfortunately the problem is still there.

So I called customer services and they're aware of the problem. I can pay using a card for now, until they sort it out.

I clear cookies, I'm using Firefox browser, and everything is up to date.

In fact, I did a microsoft update 2 days ago - and thought that was an issue, until I remembered I'd managed to buy on Amazon and other online shops.

Just thought I'd put this up in case others arre having the same problem too.

Re: Can't pay with Paypal

tobiasd4 — Mon, 17 Feb 2020 12:33:28 GMT

There has been site issue last few days with paying.

I had to use firefox & chrome yesterday to pay for items before it went through,

try a different browser.

Re: Can't pay with Paypal

pinksusienat — Mon, 17 Feb 2020 12:47:52 GMT

Thank you, I will try another browser. I'm currently on Firefox.

Re: Can't pay with Paypal

tressygirl — Mon, 17 Feb 2020 12:49:27 GMT

If that doesn't help, then call Paypal, they are very helpful there, and they handle the money side of things on eBay.

Re: Can't pay with Paypal

pinksusienat — Mon, 17 Feb 2020 12:55:23 GMT

Thank you. I might just do that. It would be a very good idea for ebay to put up a notice saying there's an issue, to make everyone aware of it, buyers and sellers - to promote goodwill that it's actually Ebays error.
You get a spooky feeling when you try and log into Paypal and nothing happens!

Re: Can't pay with Paypal

pinksusienat — Mon, 17 Feb 2020 13:14:56 GMT

I have tried another browser, but it didn't help. I'm using my laptop, Customer services have also advised to try another device, e.g. mobile phone. I do all purchases on my laptop.

Re: Can't pay with Paypal

pinksusienat — Mon, 17 Feb 2020 15:20:41 GMT

Ebay, please can you post put up a notice saying Ebay has an issue, to make everyone aware of it, buyers and sellers - instead of letting everyone be spooked by issues, and try to sort things out themselves when it cannot be done.

Re: Can't pay with Paypal

pinksusienat — Fri, 21 Feb 2020 13:25:23 GMT

A week later on and there is still an issue. I've cleared everything, but going from ebay to Paypal I am still stuck in a loop. How long does it take to fix?

A week ago Ebay customer service promised to email me when the problem had been fixed. I haven't received an email, which confirms it hasn't been fixed. I've not been able to buy on ebay like I always do - nothing has changed on my side, and I've been buying for over 10 years.

Re: Can't pay with Paypal

pinksusienat — Fri, 21 Feb 2020 13:26:30 GMT

I've tried all that, it doesn't work. I guess some buyers are still affected with this. 😞

Re: Can't pay with Paypal

tobiasd4 — Fri, 21 Feb 2020 17:49:01 GMT

Not affecting everyone all the time.
If using the app, switch to PC/laptop.
Internet explorer no longer works, use chrome or firefox, sometimes it effects 1, other times the other,
I have had to keep switching between the 2.