Question Re: combined postage in Member To Member Support DO NOT DELETE

combined postage

snic3501 — Sun, 02 Feb 2020 10:45:58 GMT

Buyer has bought and paid in full inc, post for 4 items before I could raise an invoice. All 4 could be packed as 1 item saving on postage . How can I resolve this ?

Re: combined postage

pixiesen2012 — Sun, 02 Feb 2020 10:48:16 GMT

you can send them a partial refund through paypal, but you will be charged the full fees by ebay

Re: combined postage

corred — Sun, 02 Feb 2020 11:35:16 GMT

@snic3501

Combined shipping on eBay is only available BEFORE the buyer pays

Once a buyer has paid you can only make a partial refund via Paypal......this will reduce the fees you pay on Paypal but eBay will still charge the full fees on the original P&P....so you need to reduce the amount you refund by 10%